Growing into solving problems
For a person in a first responder line of work, being caught with an inadequate skill toolset in a critical incident can lead to the sort of feelings of helplessness that are a greased rail to PTSD-land. In this short episode, Mike talks through some ways to preemptively head off those bad feelings with good preparation.
Unlike the fixed mindset in which you’re dropped onto the planet as either Someone Who Can or Someone Who Can’t based on some immutable set of skills, a growth mindset is one in which you see yourself as an active participant, learning from each experience to better deal with the next one. Mike explains why one of these is not only better for dealing with the incident, but also dealing with the aftermath.
Intro music credit Bensound.com
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Institutional knowledge and memory are what gets used to solve problems, and that’s why it’s important for an organization to select compulsive problem-solvers as members. Everyone is going to bring their own viewpoint based on their specialty, but it’s important for them to know when the problem is outside of their specialty, as well as how they can contribute when it’s time to get…unconventional. Tune in to learn how to teach your team the difference.