EPISODE 176
Read the Room:
Who is Leading You?

Most leadership and management training has a top-down approach, but real human interaction involves influence in all directions – especially during a negotiation or confrontation. Mike and Jim discuss how to recognize when the other party is trying to influence or manipulate you, and how to lead your way through a tense situation. This is the essence of de-escalation and conflict management.
Links:
Emotional Intelligence by Daniel Goleman
Goleman’s 5 Elements of EQ
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