EPISODE 155
Say What You Mean,
Mean What You Say
Here’s the thing about plane crashes: We all die at the same time. Inefficient and ambiguous communication has serious tactical implications when managing a crisis as a team. Sometimes, we water down what we need to say because we don’t want to step on toes or piss anyone off, especially when talking to authority figures. This is called mitigated speech, and it is something leaders and team members need to be aware of when it comes to problem solving and decision making in groups.
Episode 48 : In a Crisis, You are the Variable
Outliers: Malcom Gladwell
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